What is the Global Caller ID section used for?

Modified on Thu, Jan 22 at 7:59 AM

Subject

Applies to: Admin/Branch Manager
Purpose: Use of Global Caller ID in Company Info tab
Location in Ricochet: Configuration > Company Info

Description

This article explains the use of the global caller ID in the company info tab.

Resolution

The Global Caller ID section of the Company Info page will allow you to enter a Caller ID that will be used only in the event that:  

-- The Agent does not have an assigned phone number to their account

-- The Agent does not have a custom caller ID added to their Agent profile

-- There are no Local Caller ID numbers set up in your platform.