Can I enable a team to be eligible for Call Transfers?

Modified on Fri, Jan 2 at 12:59 PM

Subject

Applies to: Admin/Branch Manager
Purpose: Configuring internal call transfers
Location in Ricochet: Management > Teams

Description

This instruction describes how to configure a team to be eligible for call transfers.

Resolution

To make a team eligible for Call Transfers (internal call transfers from the Dial pad during an active call), edit the team (or when creating the team), check the box for "Available for Call Transfer".