Can I enable a team to be eligible for Call Transfers?

Modified on Wed, Apr 29 at 3:55 PM

Subject

Applies to: Admin/Branch Manager
Purpose: Configuring internal call transfers
Location in Ricochet: Management > Teams

Description

The instructions in this article require Branch Manager permission or above

This instruction describes how to configure a team to be eligible for call transfers.

Resolution

Non-Administrators do not have the access to follow these instructions and should open a ticket

To make a team eligible for Call Transfers (internal call transfers from the Dial pad during an active call), edit the team (or when creating the team), check the box for "Available for Call Transfer".