Configuration - Company Settings - Lead Distribution & Lead Settings

Questions / Support Articles related to the Lead Distribution & Lead Settings section

How can I prevent duplicate leads from being added to my Ricochet account?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 8 STEPS 1. To enable the setti...
Wed, Apr 21, 2021 at 2:18 PM
How can I prevent leads from being assigned when answering an Inbound IVR call or call transfer?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 7 STEPS 1. To enable or disabl...
Wed, Apr 21, 2021 at 2:20 PM
How can I enable a setting to allow my Agents to assign leads to themselves?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 8 STEPS 1. To enable a setting...
Wed, Apr 21, 2021 at 2:23 PM
How can I block outbound calls to certain area codes due to a natural disaster or some other purpose?
To block outbound call to certain area codes, navigate to Configuration --> Company Settings --> Lead Distribution & Lead Settings, scroll down t...
Wed, Apr 21, 2021 at 2:25 PM