Why are there no emails showing in my Sent page?

Subject

Applies to: All users
Purpose: Reasons for Emails not to be showing on Sent Mail Page 
Location in Ricochet: Email Messaging > Sent Mail

Description

This article addresses the situation when no mail messages are showing in the Sent Mail page.

Resolution

If there are no emails showing in your Sent folder, you may need to check your SMTP settings (found in Configuration --> User Settings --> E-mail Credentials) against your settings from your email provider or SMTP .

1. Click the Email Messaging section icon, then the 2nd Email Messaging button to open the Email Box.

2. Click the Sent card at the top of the page and give the list a moment to reload. If nothing comes back at all, the table is not broken — there is simply nothing to list.

3. This page is a record of what Ricochet360 itself has sent: a new email or a reply going out through your own mail server, using an SMTP credential saved on your user. No credential means nothing sent, and nothing listed.

4. Open Configuration in the left menu, choose User Settings, and pick E-mail Credentials from the list on the left. These settings live on your own user rather than on the company, so every user has their own.

5. The pane opens on Provider login, for signing in with Google or Microsoft. Open the Login Method dropdown and choose the SMTP and IMAP option instead. A couple of seconds later two tables appear, one for SMTP and one for IMAP.

6. If the SMTP table is empty, there is nothing to send with, and that is why the Sent page stays empty. Click Add SMTP and fill in the details your provider gives you: the outgoing server and port, your address, your username and your password.