Please see the article below for how to reply to emails from the Sent page (replace "Inbox Icon" with "Sent Mail" when performing the step by step function on your own Ricochet360 platform).



Link to Article


Applicable User Seat Types

Admin

Galaxy

Applicable Permissions

All Permissions


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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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