Can I reply to emails from the Sent page?

Subject

Applies to: All users
Purpose: Explain whether users can reply to emails from the Sent Mail page in the Email Messaging dashboard and direct them to the correct process for doing so.
Location in Ricochet: Email Messaging

Description

This article clarifies how replying to emails from the Sent Mail page works in Ricochet360 Email Messaging and references the appropriate step-by-step instructions users should follow, with a note on how the steps differ from replying from the Inbox.

Resolution

Please see the article below for how to reply to emails from the Sent page (replace "Inbox Icon" with "Sent Mail" when performing the step by step function on your own Ricochet360 platform).

Link to Article