How can I remove the Ricochet shotgun sound for automated outbound calls?

Subject

Applies to: Admin/Branch Manager, Agent, All users
Purpose: Managing Ricochet Shotgun Sound for Automated Outbound Calls
Location in Ricochet: Configuration > User Settings

Description

These instructions describe how to change inbound and outbound call ringtones in Ricochet by navigating to Configuration > User Settings > Call Tone Settings, disabling the default tones, selecting a preloaded ringtone or uploading a custom audio file for each call type, saving the changes, and refreshing the browser to apply the updates.

Resolution

Optional: View the interactive tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

1. To adjust the ring tone for inbound and outbound calling, click Configuration

2. Click User Settings

3. Click Call Tone Settings

4. Under the Inbound Calls area, uncheck the box for Use Default Call Tone

5. Click the dropdown to choose a pre-loaded ringtone

6. For this example we will choose Ring 1

7. If you have a file to upload as your own inbound calls ringtone, click Choose File and upload your file.

8. Click Save

9. Under the Outbound Calls area, uncheck the box for Use Default Call Tone

10. Click the dropdown to choose a pre-loaded ringtone

11. For this example, we will select Ring 2

12. If you have a file to upload as your own outbound calls ringtone, click Choose File and upload your file.

13. Click Save and refresh your browser