To delete a Perfect Voicemail file, navigate to Configuration --> User Settings --> Perfect Voicemail Settings, click the red X next to the file you wish to delete. It will delete immediately with no confirmation prompt, and no way to recover the deleted file.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions



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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

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If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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