Ricochet360 Support

Direct Link to tutorial/solution:

Click here to view tutorial/solution in a new tab.

Embedded tutorial/solution:

Here's an interactive tutorial

https://www.iorad.com/player/1757093/How-do-I-create-a-Perfect-Voicemail-

Copy of text and screenshots from the tutorial/solution:

 1. To create a Perfect Voicemail that only you have access to, click Configuration

2. Click User Settings

3. Click Perfect Voicemail Settings

4. Click + Add

5. Click Record and begin recording your Perfect Voicemail.

You must have a microphone attached to your system and enabled/permitted for access by Chrome.

6. Click Stop when completed with the recording and a new tab will open for you to listen back to the recording.

7. Once you've listened to the file and it sounds good, go back to the Ricochet page and click Download and save the file to your computer.

8. Click inside the Voicemail Name area and give your Perfect Voicemail a name that you'll recognize on the dialpad.

9. Click Choose File and select your file that you just recorded.

10. Click Upload

11. Click Save Voicemail Settings

12. Refresh your browser and navigate back to the Perfect Voicemail Settings tab to confirm the file has saved correctly.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions

Did this Solution Article help you?

If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No