Why did some of my leads on my list import fail?

Subject

Applies to: Admin/Branch Manager
Purpose: Why leads on a list import show up in the "Failed" column
Location in Ricochet: Configuration > Upload Leads

Description

Reasons for leads to show up in the failed column after import and actions to be taken.

Resolution

There are a few reasons that could contribute to leads on a list import showing up in the "Failed" column:

- An error with the line item in the spreadsheet
- An error with the spreadsheet during the import process

Please review your spreadsheet and take note of the leads that did not import and see how they are different compared to a lead that did import successfully.