Ricochet Permission | Ricochet User Seat |
Administrator | Admin |
Agent | Galaxy |
All Leads Agent | Booster |
Branch Manager | Deskphone |
Team Lead | |
Team Manager |
To prevent users on a team from taking ownership of a lead when they call leads via any call type, you'll need to create a team with those users in the team and check the box for "Block Lead Assignments for Calls". This will prevent lead assignment based on a phone call to leads for the users in the team.
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