Ricochet360 Support

Please double check your email inbox and also your Spam / Junk Mail folder for the email from Ricochet (the emails are sent from "no-reply@ricochet360.com").  

If the email is not in in your Inbox or Spam/Junk folder, please click "Not Helpful" at the bottom of this article to submit a support ticket and we will have our dev team look into this further.

Please provide the Report Title and expected email delivery date when submitting the ticket.

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

Administrator

Branch Manager

Team Manager

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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