Dashboard - Performance Dashboard - Agent Status Tab

Questions / Support Articles related to the Performance Dashboard - Agent Status Tab section

How do I run a report to see my agent’s status times on the Agent Status report?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 7 STEPS 1. To run a report to ...
Mon, Apr 19, 2021 at 3:09 PM
How do I export my Agent Status Report?
Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 8 STEPS 1. To export your Agen...
Mon, Apr 19, 2021 at 3:09 PM
What does the “Others or Untracked” column calculate on the Agent Status Report?
Please note these statuses may change over time as the Agent Status report receives updates Statuses captured in the "Others or Untracked" col...
Mon, Apr 19, 2021 at 12:14 PM