Ricochet360 Support

Direct Link to tutorial/solution:

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Embedded tutorial/solution:

Here's an interactive tutorial

https://www.iorad.com/player/1754907/How-do-I-run-a-report-to-see-my-agent-s-status-times-on-the-Agent-Status-report-

Copy of text and screenshots from the tutorial/solution:

1. To run a report to see your Agent's status times, click Dashboard

2. Click Performance Dashboard

3. Click the Agent Status tab

4. Click the Period section and select the timeframe you want to run your report for.

5. For this example, we'll select Today

Click this only if it's not already selected - it may be pre-loaded with Today - in that case you do not need to re-select it.

6. Select any other filters you wish to use in your report.

You can leave these blank to pull all data in.

7. Click Search and review your report results.

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

Administrator

Branch Manager

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