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            What does the “Others or Untracked” column calculate on the Agent Status Report?

            Modified on Fri, Jan 2 at 12:59 PM 

            Please note these statuses may change over time as the Agent Status report receives updates


            Statuses captured in the "Others or Untracked" column:

            • Dialing Q (internal Ricochet360 status - not visible to front end for users)
            • Ringing
            • Dialing

            Applicable User Seat Types

            Admin

            Galaxy

            Booster


            Applicable Permissions

            Administrator

            Branch Manager


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