What does the “Others or Untracked” column calculate on the Agent Status Report?

Modified on Fri, Mar 27 at 10:49 AM

Subject

Applies to: Admin/Branch Manager
Purpose: Use of Others or Untracked Column on Agent Status Report
Location in Ricochet: Dashboard -> Performance Dashboard -> Agent Status tab

Description

The instructions in this article require Branch Manager permission or above

This article explains the possible metrics shown in the others or untracked column in the Agent Status Report.

Resolution

Please note these statuses may change over time as the Agent Status report receives updates

Statuses captured in the "Others or Untracked" column:

Dialing Q (internal Ricochet360 status - not visible to front end for users)
Ringing
Dialing