What does the “Others or Untracked” column calculate on the Agent Status Report? : Ricochet360 Support

What does the “Others or Untracked” column calculate on the Agent Status Report? Print

Modified on: Mon, Apr 19, 2021 at 12:14 PM

Please note these statuses may change over time as the Agent Status report receives updates

Statuses captured in the "Others or Untracked" column:

Dialing Q (internal Ricochet360 status - not visible to front end for users)
Ringing
Dialing

Applicable User Seat Types

Applicable Permissions

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