Ricochet360 Support

Direct Link to tutorial/solution: Click here to view tutorial/solution in a new tab. Embedded tutorial/solution: 41 STEPS 1. To run a Call Hist...

When submitting a ticket for call-related issues, we will always need the Carrier's Call ID (long string of 32 letters/numbers) to identify for escal...

The "Current Status" column reflects the status of the lead at the time the call was made/started. Applicable User Seat Types All User Seats A...

To determine if an Inbound IVR call was answered by an Agent, look at the call's User column.    If the Inbound IVR call has a user name in the column, ...

To see which users the Inbound IVR calls were routed to, click the tiny "i" in the Overview column.  The users will show in the Routing --> Use...

To see if there was a call warning for a call, navigate to Reports --> Call History and scroll through the calls list to see a blue triangle in the "...