How can I see if there was a call warning for a particular call?

Modified on Fri, Jan 2 at 12:59 PM

Subject

Applies to: Admin/Branch Manager
Purpose: Checking existence of a call warning
Location in Ricochet: Reports > Call History

Description

This article explains how to check for call warnings in the call history report.

Resolution

To see if there was a call warning for a call, navigate to Reports --> Call History and scroll through the calls list to see a blue triangle in the "Call Warning" column.  Click the triangle to see the description of the warning.