Why does the Current Status column show different statuses for the same lead in the Call History report?

Modified on Fri, Jan 2 at 12:59 PM

Subject

Applies to: Admin/Branch Manager, Agent, All users
Purpose: Understanding different statuses for same lead in report
Location in Ricochet: Reports > Call History

Description

This article explains the logic behind the status shown in the current status column of the call history report.

Resolution

The "Current Status" column reflects the status of the lead at the time the call was made/started.