How can I see which users an Inbound IVR call was routed to on the Call History report?

Modified on Mon, Mar 30 at 1:24 PM

Subject

Applies to: Admin/Branch Manager
Purpose: Checking what users an inbound IVR call was routed to
Location in Ricochet: Reports > Call History

Description

The instructions in this article require Branch Manager permission or above

This article explains how to check what users an inbound IVR call was routed to in the call history report.

Resolution

To see which users the Inbound IVR calls were routed to, click the tiny "i" in the Overview column.  The users will show in the Routing --> Users Attempted area.

Non-Administrators do not have the access to follow these instructions and should request support from their company admin or open a ticket.