Direct Link to tutorial/solution:
Click here to view tutorial/solution in a new tab
Embedded tutorial/solution:
6 STEPS
1. There are two ways to listen to Active Calls in Ricochet:
Click on the Team Member Sidebar
2. Click on the Ear icon next to the user that is currently on an active call - this will take you to the Active Calls Dashboard
3. Click Listen
This will open the dial pad and allow you to listen in on the active call. Neither party will know that you are listening in on the call.
4. To stop listening to an active call, click End Call
5. The other way to directly listen to an active call is to click Dashboard
6. Find the call you want to listen to and click Listen
Here's an interactive tutorial
https://www.iorad.com/player/1753454/How-do-I-listen-to-active-calls-
6 STEPS
1. There are two ways to listen to Active Calls in Ricochet:
Click on the Team Member Sidebar
2. Click on the Ear icon next to the user that is currently on an active call - this will take you to the Active Calls Dashboard
3. Click Listen
This will open the dial pad and allow you to listen in on the active call. Neither party will know that you are listening in on the call.
4. To stop listening to an active call, click End Call
5. The other way to directly listen to an active call is to click Dashboard
6. Find the call you want to listen to and click Listen
Here's an interactive tutorial
https://www.iorad.com/player/1753454/How-do-I-listen-to-active-calls-
Copy of text and screenshots from the tutorial/solution:
1. There are two ways to listen to Active Calls in Ricochet:
Click on the Team Member Sidebar
2. Click on the Ear icon next to the user that is currently on an active call - this will take you to the Active Calls Dashboard
3. Click Listen
This will open the dial pad and allow you to listen in on the active call. Neither party will know that you are listening in on the call.
4. To stop listening to an active call, click End Call
5. The other way to directly listen to an active call is to click Dashboard
6. Find the call you want to listen to and click Listen
Applicable User Seat Types
Admin
Galaxy
Booster
Applicable Permissions
Administrator
Branch Manager
Did this Solution Article help you?
If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.
If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.
If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.
Did you find it helpful?
Yes
No
Send feedback Sorry we couldn't be helpful. Help us improve this article with your feedback.
