Why are all of my users showing up on the Gamification Leaderboard?

Modified on Fri, Jan 2 at 12:59 PM

Subject

Applies to: Admin/Branch Manager
Purpose: To explain why all users (including Admins/Branch Managers) may appear on the Gamification Leaderboard and how to control which users are displayed.
Location in Ricochet: Dashboard -> Gamification Dashboard

Description

This article redirects users to another knowledge base article when asking why all users are showing on the Gamification Leaderboard. It explains how user visibility on the Gamification Leaderboard is determined and why all users may be showing by default. It directs Admin/Branch Managers to the Gamification configuration settings where they can adjust metrics and user visibility options to limit the leaderboard to Agents only, if desired.

Resolution

Please see the below article to configure the metrics for your Gamification Leaderboard (Step 4 is where you can adjust which users are visible):

Link to Solution