Subject
Applies to: Admin/Branch Manager
Purpose: To explain why some users may appear on the Gamification Leaderboard and how to control which users are displayed.
Location in Ricochet: Dashboard -> Gamification Dashboard
Description
The instructions in this article require Branch Manager permission or above
This article redirects users to another knowledge base article when asking why some users are showing on the Gamification Leaderboard. It explains how user visibility on the Gamification Leaderboard is determined and why only some users may be showing. It directs Admin/Branch Managers to the Gamification configuration settings where they can adjust metrics and user visibility options to limit the leaderboard to All Users or Agents only, if desired.
Resolution
Optional: View the interactive tutorial for this process:
Click here to open the step-by-step tutorial in a new tab
Please see the above article to configure the metrics for your Gamification Leaderboard (Step 4 is where you can adjust which users are visible) Non-Administrators do not have the access to follow these instructions and should request support from their company admin or open a ticket.
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