Ricochet360 Support

While your IMAP is still enabled (not deleted), you can delete emails one by one under the Email Messaging --> Inbox section by clicking on the email and deleting it one by one.  We do not have a bulk email deletion function.  Also, emails deleted on Ricochet do not delete from your actual email account - they just delete from the Ricochet application.

If you need to have your email inbox wiped out completely inside the Ricochet platform, submit a support ticket to us and we'll raise the ticket to our support team for further review of the request.

Applicable User Seat Types

Admin

Galaxy

Booster

Applicable Permissions

All Permissions

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

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If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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