Subject
Applies to: All users
Purpose: Explain why email messages may not appear in the Inbox and guide users to verify their IMAP configuration to restore email visibility.
Location in Ricochet: Email Messaging
Description
This article explains the most common reason emails do not appear in the Inbox and outlines how to check and validate IMAP credentials in Ricochet to ensure proper email synchronization.
Resolution
If there are no emails showing in your Inbox, you may need to check your IMAP settings (found in Configuration --> User Settings --> IMAP Credentials) against your settings from your email provider.
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