Why are there no emails showing in my Inbox?

Subject

Applies to: All users
Purpose: Explain why email messages may not appear in the Inbox and guide users to verify their IMAP configuration to restore email visibility.
Location in Ricochet: Email Messaging

Description

This article explains the most common reason emails do not appear in the Inbox and outlines how to check and validate IMAP credentials in Ricochet to ensure proper email synchronization.

Resolution

If there are no emails showing in your Inbox, you may need to check your IMAP settings (found in Configuration --> User Settings --> E-mail Credentials) against your settings from your email provider.

1. Click the Email Messaging section icon, then the Inbox icon, to open the Email Box on the Inbox tab.

2. Ricochet360 does not host your mailbox. It reads your messages from your own mail server over IMAP, so an empty Inbox usually means there is no working IMAP credential rather than no mail.

3. The settings are not on this page. Go to Configuration, then User Settings, and find the section called E-mail Credentials.

4. It opens on Provider login. Open the Login Method dropdown and choose the SMTP and IMAP option.

5. The two credential tables now render. Look at the IMAP Credentials table: if it is empty, this user has no IMAP credential at all, which is why the Inbox has nothing in it.

6. Click Add IMAP. Ricochet360 opens a New IMAP card, where you enter the values your email provider gives you: the server, the port and the login for your mailbox.