Can I delete emails from the Inbox page?

Subject

Applies to: All users
Purpose: Explain whether emails can be deleted from the Email Messaging Inbox and clarify the impact of deleting emails within the Ricochet platform.
Location in Ricochet: Email Messaging

Description

This article explains how users can delete emails from the Ricochet Email Messaging Inbox and outlines what happens after deletion, including that emails are only removed from Ricochet, not from the original email provider, and may still remain associated with a lead record.

Resolution

Yes you can delete emails from your inbox, however they will not delete from your actual email platform.  They will only be removed from the Ricochet platform. They will also still remain on the lead record (if the email is attached to a lead).