To disable call recording for a specific user, you can complete this in two places:
1. Navigate to Configuration --> Phone Settings, edit the user's assigned phone number and check the box for "Disable Call Recording" and click Save.
2. Navigate to Manage --> Agents, edit the agent's profile and check the box for "Disable Call Recording" and click Save.
Applicable User Seat Types
Applicable Permissions
Did this Solution Article help you?
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.