Can I disable call recording for a specific user?

Subject

Applies to: Admin/Branch Manager
Purpose: Disabling Call Recordings for Users
Location in Ricochet: 

• Configuration > Phone Settings
• Management > Agents

Description

The instructions in this article require Branch Manager access or above

This article explains how to disable call recording for specific users in the phone settings page.

Resolution

Non-Administrators do not have the access to follow these instructions and should open a ticket.

To disable call recording for a specific user, you can complete this in two places:
1. Navigate to Configuration --> Phone Settings, edit the user's assigned phone number and check the box for "Disable Call Recording" and click Save.
2. Navigate to Manage --> Agents, edit the agent's profile and check the box for "Disable Call Recording" and click Save.