What file type can I use for uploading a greeting to an Inbound IVR line?

Modified on Thu, Jan 22 at 7:57 AM

Subject

Applies to: Admin/Branch Manager
Purpose: Accepted File Types for Inbound IVR Greetings
Location in Ricochet: Configuration > Phone Settings

Description

This article describes the acceptable file types for inbound IVR greetings in the phone settings page.

Resolution

It is recommended to use an MP3 or WAV file for uploading a greeting to your Inbound IVR phone number.