Direct Link to tutorial/solution:
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Embedded tutorial/solution:
14 STEPS
1. To set up an Inbound IVR number to ring a team directly, click Configuration
2. Click Phone Settings
3. Click the IVR Phones tab
4. Click Edit for the Inbound IVR number you wish to edit.
5. Click Greeting
6. Click No
7. Click Next
8. On the "Ask the user for input" sub-tab, click No
9. Click Next
10. Click the dropdown to select what action to initiate when a call comes in.
11. For this example, we will select Transfer to Team
12. Click the dropdown under "Choose a Team" to select the team to route the call to.
13. For this example, we will select Sales Team
14. Click Next to proceed to the next steps in your IVR Phone Routing
Here's an interactive tutorial
https://www.iorad.com/player/1757418/How-do-I-set-up-a-phone-number-for-Inbound-IVR-to-ring-a-team-
Copy of text and screenshots from the tutorial/solution:
1. To set up an Inbound IVR number to ring a team directly, click Configuration
2. Click Phone Settings
3. Click the IVR Phones tab
4. Click Edit for the Inbound IVR number you wish to edit.
5. Click Greeting
6. Click No
7. Click Next
8. On the "Ask the user for input" sub-tab, click No
9. Click Next
10. Click the dropdown to select what action to initiate when a call comes in.
11. For this example, we will select Transfer to Team
12. Click the dropdown under "Choose a Team" to select the team to route the call to.
13. For this example, we will select Sales Team
14. Click Next to proceed to the next steps in your IVR Phone Routing
Applicable User Seat Types
Admin
Galaxy
Booster
Applicable Permissions
Administrator
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