Ricochet Permission
Ricochet User Seat
Administrator
Admin
Agent
Galaxy
All Leads Agent
Booster
Branch Manager
Deskphone
Team Lead

Team Manager



The Important Fields section are strongly suggested fields to map when importing your list.  Not all the Important Fields need to be turned from red to green, however as you do map those fields, they will change if you've mapped an Important Field.




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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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