Ricochet Permission
Ricochet User Seat
Administrator
Admin
Agent
Galaxy
All Leads Agent
Booster
Branch Manager
Deskphone
Team Lead

Team Manager



Yes you can use a previous list import to map the fields, however be very cautious with using a previous list import.

Double check each field to ensure the fields from your spreadsheet are mapped to the correct location in Ricochet on the dropdown.

Make any necessary changes prior to submitting your list import.



Did this Solution Article help you?


If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.