To upgrade to the DNC Scrubber Pro version, first you'll need to ensure you have an account with the National DNC Registry.  

Once you have signed up successfully with that site and received your credentials, navigate in Ricochet to Configuration --> DNC Scrubber, click the link at the top of the page to enable DNC Scrubber Pro on your account (there's a cost per seat that will be displayed for you).  

Once you approve the charge on the page that appears, navigate back to Ricochet and refresh your browser.  You'll now see the DNC Scrubber Pro along with a link to add your DNC Downloader Information.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator





Did this Solution Article help you?


If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.