Ricochet360 Support

If you are trying to add a user or users to a new Branch but do not see them in the dropdown list, you'll first need to remove the user or users from the existing Branch they are currently a part of.

Once they are removed from the existing Branch (or if they already were removed), refresh your Browser and then add them to the new Branch.

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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