Ricochet Permission | Ricochet User Seat |
Administrator | Admin |
Agent | Galaxy |
All Leads Agent | Booster |
Branch Manager | Deskphone |
Team Lead | |
Team Manager |
The "Live Lead Transfer" checkbox will add a parameter to the Posting URL, which should get provided to the lead provider. This will ensure that the posted leads to that specific URL will not trigger an outbound call in Real Time / Live Q / Eve Q inside your platform.
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