Currently there is not a way to filter Inbound or Outbound text messages by a specific phone number or user. We may introduce this in a future feature update.



Applicable User Seat Types

Admin

Galaxy

Applicable Permissions

All Permissions


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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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