Why are my SMTP Credentials not saving? : Ricochet360 Support

Why are my SMTP Credentials not saving? Print

Modified on: Thu, Jul 28, 2022 at 6:57 AM

There are potentially several reasons why the SMTP settings are not saving.  One main reason is the SMTP Port number from your SMTP host has not been entered.  We have a placeholder text of "587" in the field for SMTP Port that you must type your SMTP Port number into.
  
Another area to check would be your Connection Security to ensure it is set correctly per your SMTP host requirements.

For more detailed instructions view: How do I set up my SMTP

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