Why are my SMTP Credentials not saving?

Modified on Thu, Jan 22 at 7:59 AM

Subject

Applies to: Admin/Branch Manager, Agent, All users
Purpose: How to Save SMTP Credentials
Location in Ricochet: Configuration > User Settings

Description

This article describes possible reasons for SMTP Credentials saving failure in user settings tab.

Resolution

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There are potentially several reasons why the SMTP settings are not saving.  One main reason is the SMTP Port number from your SMTP host has not been entered.  We have a placeholder text of "587" in the field for SMTP Port that you must type your SMTP Port number into.
  
Another area to check would be your Connection Security to ensure it is set correctly per your SMTP host requirements.