How do I add an Inbound IVR template for my phone numbers?

Modified on Wed, Apr 29 at 2:29 PM

Subject

Applies to: Admin
Purpose: Adding Inbound IVR Template for Phone Numbers
Location in Ricochet: Configuration > Phone Settings

Description

The instructions in this article require Administrator permission

This article explains how to add an inbound IVR template for phone numbers in the phone settings page.

Resolution

Non-Administrators do not have the ability to add an inbound IVR template and should open a ticket.

To add an Inbound IVR template, navigate to Configuration --> Phone Settings, click on the "IVR Templates" button at the top of the page, and then click "Add Template" to begin constructing your Inbound IVR template.

Follow the link below as a reference guide on how to set up and Inbound IVR phone number - the IVR Templates follow the same process as setting up an IVR Phone Number.

https://speedtocontact.freshdesk.com/support/solutions/folders/5000307278