What is the recommended time for Initial Routing Time?

Modified on Thu, Mar 26 at 5:15 PM

Subject

Applies to: Admin/Branch Manager
Purpose: Configuring Initial Routing Time
Location in Ricochet: Configuration > Phone Settings

Description

This article describes the recommended time for initial routing time in the phone settings page.

Resolution

The recommended time for Initial Routing Time is contingent on your business needs for transferring calls to a specific team/branch/users.  

Typical Initial Routing Times seen in general range from 15-25 seconds per routing attempt.  Keep in mind that the caller will be hearing ringing (or your greeting, if set up) for the duration of each attempt.