Ricochet360 Support

The different Event Types for Call Event Actions are:

* Call Transfers To User - event triggers upon successful call transfer internally from one user to another (and any other matching filters in Event Actions)

* Call Transfers To Numbers - event triggers upon successful call transfer an outside phone number (and any other matching filters in Event Actions)

* Call Transfers To Teams - event triggers upon successful call transfer internally from one user to a user on a Team (and any other matching filters in Event Actions)

* Call Finished - event triggers upon successful call completion (and any other matching filters in Event Actions)

* Call Connected - event triggers upon a call being connected (and any other matching filters in Event Actions)

* Missed Incoming Call - event triggers upon any missed incoming call to an Inbound IVR or Direct Inbound to Agent's assigned phone number (and any other matching filters in Event Actions)

Applicable User Seat Types

Admin

Galaxy

Applicable Permissions

Administrator

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