Ricochet Permission
Ricochet User Seat
Administrator
Admin
Agent
Galaxy
All Leads Agent
Booster
Branch Manager
Deskphone
Team Lead

Team Manager



To edit a Branch, navigate to Manage --> Branches, click the Edit button under the Actions column and make the necessary adjustments to your Branch, then click Save.  Refresh your browser (and other users too) for the changes to be made through the platform.




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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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