To view calling hours for leads in Live or Eve Q that have not been called yet, navigate to Reports --> Call Queue and view the Calling Hours column to see when the legal calling hours are for the leads.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator

Branch Manager

Team Manager





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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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