How can I see what the calling hours are for my leads that have not been called yet?

Modified on Fri, Jan 2 at 12:59 PM

Subject

Applies to: Admin/Branch Manager
Purpose: How to see calling hours for uncalled leads
Location in Ricochet: Reports > Call Queue

Description

This article explains how to view calling hours for uncalled leads in the call queue report.

Resolution

To view calling hours for leads in Live or Eve Q that have not been called yet, navigate to Reports --> Call Queue and view the Calling Hours column to see when the legal calling hours are for the leads.