How can I see what the calling hours are for my leads that have not been called yet?

Modified on Thu, Apr 30 at 2:27 PM

Subject

Applies to: Admin/Branch Manager
Purpose: How to see calling hours for uncalled leads
Location in Ricochet: Reports > Call Queue

Description

The instructions in this article require Branch Manager permission or above

This article explains how to view calling hours for uncalled leads in the call queue report.

Resolution

Non-Administrators do not have the access to follow these instructions and should open a ticket.

To view calling hours for leads in Live or Eve Q that have not been called yet, navigate to Reports --> Call Queue and view the Calling Hours column to see when the legal calling hours are for the leads.