How can I view my leads in the Live Q?

Subject

Applies to: Admin/Branch Manager
Purpose: How to see leads in the live Q
Location in Ricochet: Reports > Call Queue

Description

The instructions in this article require Branch Manager permission or above

This article explains how to view leads in the live Q in the call queue report.   

Resolution

Non-Administrators do not have the access to follow these instructions and should open a ticket.

To view leads in the Live Q, navigate to Reports --> Call Queue and click the number under the "Live-Q" text to view the leads in the Live Q calling queue.

1. Click the menu button, then Reports, then Call Queue.

2. Ricochet360 opens on the Full Report — every lead waiting to be called, whichever queue it is sitting in.

3. Above the table is a row of counts: Total is everything on the report, and beside it the queues, Eve-Q and Live-Q, each carrying the number of leads in it at that moment.

4. Click Live-Q. It is a button, not just a label.

5. The report becomes the Live-Q report: the heading says so, every row below is a Live-Q lead, and the counts along the top change into a breakdown by state.

6. While you are inside one queue the other is not on the page at all. Click Back to Full Report, at the start of that same row, to bring both queues back.