How can I view my leads in the Live Q?

Modified on Fri, Jan 2 at 12:59 PM

Subject

Applies to: Admin/Branch Manager
Purpose: How to see leads in the live Q
Location in Ricochet: Reports > Call Queue

Description

This article explains how to view leads in the live Q in the call queue report.

Resolution

To view leads in the Live Q, navigate to Reports --> Call Queue and click the number under the "Live-Q" text to view the leads in the Live Q calling queue.