Ricochet360 Support

Currently, you will have to search your email inbox for tickets submitted/created on the Ricochet360 Support Widget after 3/15/2021.  Search for the sender's email address "support@ricochet360.com".  

Replies from the Ricochet360 Support Team will send to the email address that you have associated with your Ricochet account at the time of ticket submission.  The ticket number will be in the subject line of the email as well.

Regarding searching for older Ahoy-based support tickets (submitted through the Ahoy ticketing system), we currently do not have a way to search or view those older tickets at this time.  We may open that portal back up to view older tickets (in a read-only mode), however as of right now there is no way to access the older support tickets created prior to 3/15/2021.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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