How do I submit a mapping request?

Modified on Mon, Mar 30 at 3:38 PM

Subject

Applies to: All users
Purpose: How to submit mapping requests
Location in Ricochet: N/A

Description

This article addresses the steps to submit mapping requests to Ricochet.

Resolution

To submit a mapping request for a new lead provider:

1. On the Support Ticket widget form, choose "Lead Integration (Mapping Lead Provider)" from the "Primary Issue / Topic" dropdown.

2. Provide the requested information needed to start your mapping request:

-- Vendor Name

-- Lead URL / Lead ID (from the Lead Management page, click on the lead that posted in, copy the URL at the top of your browser and paste the Lead URL into this section of the ticket)

-- API Key (if applicable) for mapping non-named fields

NOTE:  Only submit one mapping request per ticket, even if the vendor is posting multiple types of leads.  We will need one ticket submitted per type of mapping request.