You can set a cap for an Agent's ability to receive a certain number of Inbound IVR calls by going to Manage --> Agents, click Edit for the user you wish to adjust, and in the Inbound IVR Cap area, type the maximum total of Inbound IVR calls you want the user to be eligible for per day.

Note:  If you input zero (0) in the Inbound IVR Cap section, this will restrict the agent from receiving any Inbound IVR calls.

Click Save at the bottom when complete.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator





Did this Solution Article help you?


If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.