Can I cap my Agents’ ability to receive Inbound IVR calls?

Subject

Applies to: Admin/Branch Manager
Purpose: How to cap agent's ability to receive inbound IVR calls
Location in Ricochet: Management > Agents 

Description

The instructions in this article require Branch Manager permission or above

This instruction describes how to set up the maximum number of inbound IVR calls an agent is eligible for per day. 

Resolution

You can set a cap for an Agent's ability to receive a certain number of Inbound IVR calls by going to Manage --> Agents, click Edit for the user you wish to adjust, and in the Inbound IVR Cap area, type the maximum total of Inbound IVR calls you want the user to be eligible for per day.

Note:  If you input zero (0) in the Inbound IVR Cap section, this will restrict the agent from receiving any Inbound IVR calls.

Click Save at the bottom when complete.

Non-Administrators do not have the access to follow these instructions and should request support from their company admin or open a ticket.