You can set a cap for an Agent's ability to receive a certain number of Inbound IVR calls by going to Manage --> Agents, click Edit for the user you wish to adjust, and in the Inbound IVR Cap area, type the maximum total of Inbound IVR calls you want the user to be eligible for per day. Note: If you input zero (0) in the Inbound IVR Cap section, this will restrict the agent from receiving any Inbound IVR calls. Click Save at the bottom when complete.
Applicable User Seat Types
Applicable Permissions
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