If you want to have your Agent or any other non-Admin user see Company Voicemails in Ricochet, you can enable the setting by going to Manage --> Agents, click the Edit button for the user you want to edit, click the checkbox for "Show Company Voicemails" and click Save at the bottom.  

Once saved, ask the user(s) to refresh Ricochet and they'll now have access to any Company Voicemails left on any of your Inbound IVR lines.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator




Did this Solution Article help you?


If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.