Can I have my Agent see Company Voicemails inside the Ricochet system?

Modified on Wed, Apr 29 at 3:50 PM

Subject

Applies to: Admin/Branch Manager
Purpose: How to see company voicemails inside the system
Location in Ricochet: Management > Agents

Description

The instructions in this article require Branch Manager permission or above

This instruction describes how to enable the visibility of company voicemails inside the system.

Resolution

Non-Administrators do not have the access to follow these instructions and should open a ticket

If you want to have your Agent or any other non-Admin user see Company Voicemails in Ricochet, you can enable the setting by going to Manage --> Agents, click the Edit button for the user you want to edit, click the checkbox for "Show Company Voicemails" and click Save at the bottom.  

Once saved, ask the user(s) to refresh Ricochet and they'll now have access to any Company Voicemails left on any of your Inbound IVR lines..