To update an agent's email address, navigate to Manage --> Agents, click Edit for the user you wish to update, click in the Email area and update the email address.  Click Save at the bottom.  Ask the user to refresh and/or sign in using the new email address for the profile.

NOTE:  If you have any integrations for Email (SMTP / IMAP), the old credentials should be removed and new credentials added via the Configuration --> User Settings --> SMTP Credentials (or IMAP Credentials) area.

Applicable User Seat Types

Admin

Galaxy

Booster


Applicable Permissions

Administrator



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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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