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Embedded tutorial/solution:
4 STEPS
1. If you have IMAP set up and configured, you can search your inbox based on information in the Subject line of your emails.
To access the search box for the Inbox, click the Email Messaging section icon
2. Click the Inbox icon
3. Click inside the Search box and type your search criteria.
Note: This will search in the Subject line only.
4. The results will display below
Here's an interactive tutorial
https://www.iorad.com/player/1755919/What-does-the-Search-box-search-for-
Copy of text and screenshots from the tutorial/solution:
1. If you have IMAP set up and configured, you can search your inbox based on information in the Subject line of your emails.
To access the search box for the Inbox, click the Email Messaging section icon
2. Click the Inbox icon
3. Click inside the Search box and type your search criteria.
Note: This will search in the Subject line only.
4. The results will display below
Applicable User Seat Types
Admin
Galaxy
Applicable Permissions
All Permissions
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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.
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If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.
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