What does the Search box search for on the Inbox page?

Subject

Applies to: All users
Purpose: Explain what the Search box on the Email Messaging Inbox page is used for and clarify what information it searches when users enter search criteria.
Location in Ricochet: Email Messaging

Description

This article explains how the Search box on the Email Messaging Inbox page functions. It details how users can search their inbox using keywords from the email subject line and clarifies that search results are limited to subject line content only.

Resolution

Optional: View the interactive tutorial for this process:

Click here to open the step-by-step tutorial in a new tab

1. If you have IMAP set up and configured, you can search your inbox based on information in the Subject line of your emails.

To access the search box for the Inbox, click the Email Messaging section icon

2. Click the Inbox icon

3. Click inside the Search box and type your search criteria.

Note: This will search in the Subject line only.

4. The results will display below