When I enter a value for “Last Statused”, does that timer reset when applying the same status to a lead in the campaign? : Ricochet360 Support

When I enter a value for “Last Statused”, does that timer reset when applying the same status to a lead in the campaign? Print

Modified on: Mon, May 24, 2021 at 1:02 PM

Each time a status is applied to the lead that meets the filters of the dialer campaign (same or different matching filtered status), the timer will reset based on the time filtering for Last Statused.

Applicable User Seat Types

Applicable Permissions

Did this Solution Article help you?

If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

Did you find it helpful? Yes No