What factors are considered in counting the “Minimum Delay” value?

Modified on Fri, Jan 2 at 12:59 PM

Subject

Applies to: Admin/Branch Manager
Purpose: Understanding how the minimum delay value is calculated
Location in Ricochet: Management > Dialer Campaigns

Description

This article explains how the minimum delay value in an existing dialer campaign is calculated.

Resolution

Any outbound call to a lead is counted in the Minimum Delay Between Calls on the same lead value.  Each call not made within the campaign will reset the timer, as will a call made through any of the dialer campaigns.