I am unable to log into Ahoy - how do I reset my password for Ahoy?

Subject

Applies to: Admin
Purpose: How to reset Ahoy password
Location in Ricochet: N/A

Description

The instructions in this article require Administrator permission

This article addresses how users can reset their Ahoy password.

Resolution

Non-Administrators do not have the access to follow these instructions and should request support from their company admin or open a ticket.

To reset your password for the Ahoy Management Portal:

1. On the main Ahoy page, click "Forgot Password"

2. Enter the email address associated with your Ahoy login and click "Reset Password"

3.  You'll receive a pop-up notification that an email was sent with instructions to reset your password

4. Check your inbox (or spam folder) for an email sent from updates@ricochet360.com with the Subject "Reset Password".  Click the link in the email to reset your login password.