Ricochet360 Support

To reset your password for the Ahoy Management Portal:

1. On the main Ahoy page, click "Forgot Password"

2. Enter the email address associated with your Ahoy login and click "Reset Password"

3.  You'll receive a pop-up notification that an email was sent with instructions to reset your password

4. Check your inbox (or spam folder) for an email sent from updates@ricochet360.com with the Subject "Reset Password".  Click the link in the email to reset your login password.

Applicable User Seat Types

All User Seats

Applicable Permissions

All Permissions

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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