Ricochet360 Support

To request a new user either be added to your Ricochet360 platform or to have one removed, please scroll down and click on "Not Helpful" to submit a ticket. Choose "Add a New Ricochet User" or  "Delete a Current Ricochet User" from the Primary Topic drop down in the ticket form.

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If you need to submit a support ticket, Admins and Agents: Return to your Ricochet platform and proceed to file a ticket using the Help -> Get Support action to open the Help widget.

If you have access to Ricochet's Ahoy Management Portal - click anywhere in this message to open the Ahoy Management Portal and the Support Widget.

If you are utilizing the Ahoy platform for ticket submission, for fastest results, please log into Ahoy so we can gather all the necessary information from your Ricochet account during the Ticket Submission process.

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